October 22, 2015

robocallThis Wednesday, the Federal Communications Commission (“FCC” or “Commission”) released a spreadsheet of robocall and telemarketing consumer complaint data. The spreadsheet is available for public download and will be updated every week.

Why has the Commission released this information, and how will it affect telemarketers?

FCC’s Spreadsheet of Robocall and Telemarketing Complaints

On July 10, 2015, the FCC released its long-awaited Declaratory Ruling and Order, which was prompted by nearly two dozen petitions and letters requesting clarifications relating to the Telephone Consumer Protection Act (the “TCPA”). Among many other things, the Order gave the green light to telephone carriers to develop and implement new robocall- and telemarketing-blocking technology.

The Commission stated that this week’s data release is meant “to help developers build and improve ‘do-not-disturb’ technologies that allow consumers to block or filter unwanted calls and texts.” The FCC has released a range of data related to each robocall and telemarketing complaint received, including:

  • the date and time of the call;
  • a description of the issue;
  • the caller’s phone number;
  • the type of call (e.g., prerecorded, live voice); and
  • the recipient’s state of residence.

As of this writing, the FCC’s spreadsheet includes data for 9,802 separate complaints that have been received by the Commission since October 1 of this year for unwanted robocalls and telemarketing calls.

Avoid the FCC’s Blacklist

As state and federal regulators continue to interpret the TCPA more and more expansively, it becomes even more crucial for telemarketers to establish best practices that comply with applicable regulations. If you are interested in learning more about this topic or need to review your telemarketing practices, please e-mail us at info@kleinmoynihan.com, or call us at (212) 246-0900.

The material contained herein is provided for informational purposes only and is not legal advice, nor is it a substitute for obtaining legal advice from an attorney.  Each situation is unique, and you should not act or rely on any information contained herein without seeking the advice of an experienced attorney.

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Related Blog Posts:

FCC Narrowly Adopts TCPA Declaratory Ruling

FCC Issues Robocall Citations to Three Companies

FCC and NYAG Warn PayPal: That’s Not TCPA Consent

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